RefillGenie adds on-demand lab orders for refill patients

RefillGenie now lets physicians order routine bloodwork through LabCorp or Quest as part of medication refill and care-gap reviews. The Jersey City telehealth company says the option is meant to help patients stay safe on existing medications without an office visit. Why it matters: - RefillGenie is expanding beyond prescription refills into routine lab ordering, which could help patients keep up with medication safety checks when they are between doctors, moving, traveling or facing insurance changes. - The added service is aimed at common monitoring needs such as cholesterol, thyroid, CBC, CMP and HbA1C testing. - The company frames the feature as a temporary bridge, not a replacement for primary care. What happened: - RefillGenie, a physician-founded telehealth service headquartered in Jersey City, New Jersey, now offers lab orders on demand. - Physicians can send lab orders to LabCorp or Quest when clinically appropriate. - The service is available to patients in 49 states plus Washington, D.C. - The company says the process is text-based and does not require an appointment. The details: - Patients answer a few health questions and have their information verified. - A brief text chat with a doctor follows. - When clinically appropriate, the doctor sends prescriptions to the patient’s pharmacy. - When requested as part of the review, the doctor can order and interpret bloodwork. - RefillGenie says the service is designed for medication refill and care-gap situations. - The company does not start new medications. - The company cannot refill controlled substances, sedatives, muscle relaxants, lifestyle medications, medications requiring close monitoring or any medication the reviewing doctor considers unsafe to refill. - RefillGenie has previously said standard turnaround for refill requests is 12 hours, with most arriving sooner. - The service runs 24 hours a day, seven days a week. - Founder Dr. Stephen Kelly said the service was created after physicians saw patients harmed when essential medications were not refilled in time. - RefillGenie says it is not intended to replace a primary care doctor or ongoing local medical care. Between the lines: - The new lab feature extends RefillGenie’s core pitch: reduce friction for patients who need quick clinical review but do not need a full office visit. - The company is also using the lab-ordering feature to reinforce a safety-first model around medication continuation. - Patient testimonials included with the release emphasize use cases tied to insurance gaps, relocation and trouble accessing other providers. What’s next: - Patients can learn more on RefillGenie’s website or on the company’s news page . - RefillGenie also lists a phone number for inquiries: +1 (929)-274-3052.